2014 – Teacher Training certificate

2014 – Bachelor Degree in Management

2014- Bac+2 in Information Technology

2009 – English Language

Bilingual Customer Service Representative – Freelance – June 2024- En ce jour

- Troubleshoot and resolve customer service: customers seeking assistance with check-in and
booking issues such as access code, technical issues, and refunds via phone call and email.
- Troubleshoot and resolve partners seeking assistance with post-order issues such as returns,
replacements, refunds, delivery status, back-order inquiries, tech and supply via phone call and
email.

Bilingual Customer Service Representative – Taster – January 2021- Aug 2023

- Troubleshoot and resolve customer service: customers seeking assistance with post-order issues
such as returns, replacements, refunds, delivery status, back-order inquiries via phone call and
email
- Troubleshoot and resolve partners seeking assistance with post-order issues such as returns,
replacements, refunds, delivery status, back-order inquiries, tech and supply via phone call and
email

Translator – Freelance – GS Aviation – Apr 2018 – Aug 2023

- Translated operation manuals and administrative documents for the company from French to
English.

Translator Interpreter-Freelance – The Church of Jesus Christ of Latter-Day Saints – Dec 2015- Dec 2017

- Translated, proofread and reviewed church material related from English into Malagasy.

Bilingual Customer Service Representative – Pixmania – Jan 2014- Dec 2017

- Troubleshoot and resolve customer service: customers seeking assistance with post-order issues
such as returns, replacements, refunds, delivery status, back-order inquiries via phone call and
email.

French and English Teacher – Sep 2014- Aug 2015

- Language Instructor – Teach grammar, vocabulary, and communication skills in both French and English.
- Curriculum Developer – Design engaging lesson plans and learning materials tailored to students’ needs.
- Student Mentor – Provide guidance, support, and feedback to help students improve their language proficienc